The following are the terms and conditions for all services provided by Process Server Associates, LLC. Process Server Associates, LLC. will be identified in the remainder of these terms and conditions as PSA. Under these terms and conditions, "service requester" refers to you. At PSA, we work 24/7 to assure due diligence. All services are followed up by an Affidavit.
RATES: All quoted rates are estimates only and are subject to change without notice. Rates for service of any kind are calculated based upon several factors including, but not limited to: service requested, level of service requested (standard, rush, etc.), the number of individuals, etc. Unlawful detainers (evictions), restraining orders, bank levies and earnings withholding orders (wage garnishments) are charged at a higher rate of service. For service of process, all rates quoted are quoted per proof of service.
GUARANTEE: PSA guarantees only, that earnest and diligent attempts to serve process will be made on behalf of service requester.
REFUNDS: Refunds are ONLY granted if no action has been taken by PSA on the service requester's behalf. This includes but is not limited to: documents being sent into the field for service of process, documents sent into the field for filing, service representatives being sent into the field on behalf of service requester. The no refund policy includes all services provided by PSA including but not limited to: Standard, Rush, Same Day and “Right Now” service fees, Surveillance Fees, Fronted Fees (witness/material fees, etc.) See the cancellation policy for circumstances where action has not been taken by PSA on behalf of the service requester. FEES ARE NOT REFUNDABLE
CANCELLATIONS: Once an invoice has been paid, but services of any kind have not yet been attempted, performed or provided, the service requester's invoice will be refunded. Cancellation requests for any service requested must be submitted to PSA at the following email address: cancel@psaofaz.com. Service requester must not consider service cancelled until the service requester receives written notice from PSA by email that their service cancellation request has been granted or denied. In the case of cancellation, any special offers e.g.: discounted service, internet offer, etc. prior to any service attempts, service requester's invoice will be refunded at the special offer rate.
COURT APPEARANCES: When a service requester requests that any employee, agent or subcontractor of PSA appears in court to testify as a witness on behalf of the service requester, a court appearance fee will be invoiced to the service requester. Court appearances are charged at a 2-hour minimum, and at full 1-hour increments for every hour after the 2-hour minimum.
FEES: PSA requires full prepayment for all services requested, regardless of the type of service being requested. No service of any type will be attempted or performed without payment in full for the service requested. Payment for services may be made by credit/debit card or cash.
DOCUMENTS FOR SERVICE: PSA will not alter any court generated documents. Documents that are received by PSA will be served/filed as they are submitted by service requester.
PROOF OF SERVICE: Proof of service is provided for service of process by email and/or mailing by United States Postal Service. Proof of service will be provided to service requester no more than 48 hours (Monday - Friday) after service has been completed. PSA is not responsible for postal delays when proof of service is mailed to service requester.
STANDARD SERVICE: First attempt for standard service occurs within 72 hours after document(s) and payment have been received. Document(s) and payments that are submitted to PSA Monday - Sunday after 5:00 PM MST, or any state / federal holiday are considered received by PSA on the following day. Document(s) submitted for standard service may be served at rush or same day level of service at no charge. Proof of service will be provided to the service requester within 48 hours after service has been completed.
RUSH SERVICE: First attempt for rush service occurs within 24 hours after document(s) and payment have been received. Document(s) and payments that are submitted to PSA Monday - Sunday after 5:00 PM MST, or any state/federal holiday are considered received by PSA on the following day. Document(s) submitted for rush service may be served at same day level of service at no charge. Proof of service will be provided to the service requester within 48 hours after service has been completed.
SAME DAY SERVICE: First attempt for same day service occurs within 6 hours after document(s) and payment have been received. Document(s) and payments that are submitted to PSA Monday - Sunday after 12:00 PM MST, or any state/federal holiday are considered received by PSA on the following day. Proof of service will be provided to the service requester within 48 hours after service has been completed.
“RIGHT NOW” SERVICE: First attempt for “right now” service occurs within 2 hours after document(s) and payment have been received. Document(s) and payments that are submitted to PSA Monday - Sunday after 2:00 PM MST, or any state/federal holiday are considered received by PSA on the following day. Proof of service will be provided to the service requester within 48 hours after service has been completed.
SURVEILLANCE SERVICE: Surveillance service is invoiced at a minimum of 2 full consecutive hours. Surveillance hours are provided in consecutive hours only and are only provided per address/location. Surveillance hours will not be split, between locations, days, months. There are absolutely no refunds provided for surveillance service once surveillance has begun. In the event that surveillance is successful without PSA utilizing all requested surveillance hours, there are absolutely no refunds for the remaining surveillance hours.
ATTEMPTS: PSA will make 4 attempts at service for the rate charged. Attempts are per address, per named individual for the rate charged. Attempts will not be split between locations (addresses) or persons being served. Upon PSA's completion of service of process, whether 1 - 4 attempts at service have been made, PSA will have effectively fulfilled its obligation to service requester. Under no circumstances will PSA be required to make further attempts at service without receiving additional payment for service. This includes but is not limited to: Documents needing to be re-served as a result of amendments, errors, or omissions on the part of the service requester.
GENERAL: PSA, it's employees, agents and/or subcontractors are prohibited by law from giving legal advice or practicing law in any fashion. PSA is not responsible for the accuracy and/or completeness of submitted documents it receives for service of any type. Any individual, company, government agency, etc. making a service request of any kind is solely responsible for the accuracy and the completeness of the documents being submitted to PSA for any service. Any person, company, government agency, etc., that requests service of any kind from PSA is wholly and solely responsible for the accuracy of information they provide to PSA to facilitate the completion of requested service. Wrong address, typographical errors, etc. are the sole responsibility and liability of the service requester. For the purposes of service of process, PSA is not responsible for inaccessible addresses/locations, i.e.: gated communities where no gate code has been provided to PSA, private communities with no access, residences with locked gated yards, residences with large breed dogs in the yard, and bad addresses provided for service of process. Additional address information provided to PSA to facilitate service of process will be treated as a new service request and will be invoiced at a rate equivalent to or greater than the full rate of the original invoice. PSA will not under any circumstances alter documents submitted for service. Service requester has an obligation and is solely responsible for providing to PSA all information that is at their disposal to facilitate the performance of requested service.
Failure to comply under these terms and conditions may, at the sole discretion of PSA, result in litigation being brought against service requester & any named party in documents for filing or service of process.
PSA, at its sole discretion, may choose to enforce or not enforce the terms and conditions listed here in whole or in part. Failure on the part of PSA to enforce any portion of the terms and conditions listed here, in whole or in part, does not, nor will not render any portion of the terms and conditions in whole or in part null or void. Any allowances that PSA grants outside of the terms and conditions listed here, does not, nor will not render any portion of the terms and conditions listed here null or void.
You (service requester) agree by submitting documents of any type and payment for services to PSA, that should a dispute arise between you and PSA, the dispute will be litigated in MARICOPA COUNTY SUPERIOR COURT, where the non-prevailing party will bear all costs and/or attorney fees associated with said litigation.
CHANGES TO TERMS AND CONDITIONS: Process Server Associates, LLC. reserves the right to revise, modify or update the terms and conditions as listed here in whole or in part, at its sole discretion.
PSA reserves the right to refuse any service request at any time for any reason without discussion.